Boss Audio 648bi Bluetooth-enabled In-dash Mp3/cd Receiver With Usb Port Review

Great receiver, however.....

"This is a great multifunctional receiver. I purchased it as an upgrade to my existing system and I am very impressed with both its sound quality and functionality. It allows for connection of a number of music sources from iPod to USB and as for sound, it seems to have boosted the performance of my amplifiers. The various controls take a bit of getting use to and are not particularly intuitive but they have packed quite a lot into one package. The Bluetooth sound quality is very good (at least no one has complained so far) and it allows me to turn up the volume without feedback. I have found the auto answer feature to be extremely useful. [...] Unfortunately, there is one significant drawback. Boss Audio’s support is extremely poor. This is the second unit I’ve purchased and I experienced problems with the first. It took five phone calls before they told me it was “broken” (I had already figured that out for myself.) They instructed me to send it back to the seller rather than fix it. When I pressed them, they finally did issue an RMA but then informed me they charge [$] for “shipping and handling”. This coupled with the return postage and insurance means there is a [$]+ hidden cost. This seems unreasonable to me since it was a defective unit and should be their responsibility to retrieve, repair and return. Oh and by the way, don’t expect to see the unit again for over a month. I like the unit itself very much but I don’t appreciate Boss Audio’s “customer service”."