"While it looks very nice and is easy to use, after about 6 weeks of use our coffee pot has had multiple malfunctions. The water continuously flows so we have to shut it off at the valve to keep it from over flowing, it does not stay hot for long and it only brews 1/4 - 1/2 pot at a time no matter what setting it is on. The company was quick to send us replacement parts to try to fix the problems but it has been unsuccessful. They have told us we could send it in and they will look at it but we will have to pay to have it repaired. Basically, they told us that it is more than likely caused from our hard water and so they will not warranty it. Their customer service guy even said that they have seen them malfunction in less time than that with $5000 filters. This tells me a great deal about the product and it came straight from thsir own customer service. After several agruments with excuse after excuse as to why our pot only lasted 6 weeks, they DID offer to sell us a new one for only $150. Hmmm...I JUST spent [$] on one that lasted me all of 6 weeks...I think I'll invest in another Bunn. Not only does it brew FABULOUS coffee but they are reliable, they are not NEARLY as sensitive to the hard water, AND they stand behind their product 100%. We pulled out our old reliable Bunn that we have had for about 8 years to use while we waited for parts for our Brew Express and the flavor of the coffee is by far better with the Bunn. We hadn't realized just how bad the coffee tasted before. Yep, that settles it, my final word is...BUY A BUNN. It will be money well spent."

Bottom Line No, I would not recommend this to a friend

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May 24 2009

Ladeeh

Spring, TX

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Jun 12, 2009

Buzz B.

San Francisco, CA

"Sounds like a horrible experience! I hate dealing with customer service!"

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Brew Express The Built-in Coffee Maker - BE112

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