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KitchenAid KEMS308SSS - Double Wall Oven Stainless Steel Review
"I love the convection oven in both the microwave & oven - its wonderful. The browning element in the microwave works great. However, I have had several problems with this appliance. When it was delivered, a very noticeable hand print (like someone had placed it there on purpose) was in-between the 2 sheets of glass on the oven door. Service had to come out to clean it. Also, the popcorn button on the microwave does not work correctly - only half of the popcorn will pop. If I use the regular high power button (10), all the popcorn will pop correctly. Don't ever forget to remove the racks in the oven when using the self-cleaning cycle. Otherwise, the chrome finish on the racks will immediately discolor and look horrible. Just a couple months after the appliance was 1 year old (out of warranty), the outside glass on the microwave completely cracked for no reason - the microwave had not been used for over 5 hours. The interior glass of the microwave is fine, but the exterior glass is history. Obviously something was defective with this glass. Currently, I'm waiting for service to fix it. Kitchen Aid was willing to pay for the cost of the glass, but not the cost of the service call. Previously I had a Whirlpool microwave/oven combo, which worked great for over 20 years. Kitchen Aid is supposed to be a higher end appliance. However, the quality of this product is really lacking."
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